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Customer Collaboration Account Manager in Lewisville, TX at Standard Motor Products

Date Posted: 2/23/2021

Job Snapshot

Job Description

Job Description/Responsibilities:

Primary contact for customer collaboration with major accounts. Obtain, manage and utilize customer supplied data and work with Demand Planning Group personnel for forecast improvement.

  • Primary contact with customer for forecast and data related requests
  • Build a good working relationship with customer's purchasing/forecasting/planning team
  • Obtain and manage all customer provided data such as:
    • Forecasts
    • POS data
    • Demand history
    • Customer Inventory
  • Consolidate and interpret customer data to provide forecast guidance to the Demand Planning Group.
  • Utilize collaborative processes to systematically integrate customer data with SMP’s data
  • Notify the Demand Planning Group and Business Units of all major customer actions/changes that could impact forecast.
  • Establish a working relationship and communication channel with our Category and Product management groups.
  • Issue weekly customer service metrics for internal and external distribution.
  • Other related duties as required.

Job Requirements


  • Bachelor’s degree (preferred)
  • 2-3 years’ demand planning experience (preferred)
  • Proficient with MS Excel and MS Access
  • Excellent oral/written communications skills.
  • Ability to multitask; strong organizational, analytical and problem solving skills
  • Customer Service, VMI, & Planning experience a plus.
  • Prior Logility Demand Planning experience and/or SQL skills a plus


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