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Account Manager in Memphis, TN at Standard Motor Products

Date Posted: 7/6/2019

Job Snapshot

Job Description

The Account Manager is responsible for managing customer account daily activities and provides expertise to tactical decisions, with an understanding of corporate and long term vision regarding our accounts. The Account Manager role must balance customer needs with business strategic objectives. This position is responsible for Service Excellence (right product, in the right place, at the right time) Account Growth with respect to Rest of Market (ROM), and managing inventory (product orders and returns) to targeted levels. The Account Manager is responsible for collaborating with members of SMP Business Units, Supply Chain as well as third party vendors to develop and execute customer-specific account plans to improve efficiency, profitability and customer satisfaction. This role will also assist in commercial sales, and sales administration activities. The Account Manager will report daily to the Account Executive and the VP of Strategic Account Sales.

Key Responsibilities

Presentation Skills – announce new product and part offerings. Subject Matter Expert in core product lines.

Sales – quote new product line and segments. Close Sales Agreements.

Order Management - Manage the completion of order entry, allocation management, and order to delivery monitoring. Responsible for Order to Cash process. Act as a subject matter expert (SME) on order management functionality.

Customer Relationship – Serve as daily customer interface maintaining a strong working relationship with the customer to ensure customer commitments are met or exceeded. Responsible for select account management and non-prime sales.

Pricing - Understand and apply pricing policy and procedures. Ensure accurate and timely invoicing. Accountable for timely pricing administration activities.

Forecasting – Collaborate with SCM, Demand Planning and VMI Ordering Teams to manage forecast administration including data input for monthly demand planning processes. Validate and manage allocation activities.

Funding and Trade Promotion Management – Responsible for working with Division Finance Teams to s and provide reports on status.

Credit – Assist Credit team with account payment and receivable issues.

Initiatives – Develop customer account initiatives and lead implementation with support of customer account team. Implement, sustain, and communicate SMP and customer KPI’s.

Service Level Execution – Understand customer needs and service expectations. Ensure clear, proactive and effective communication skills. Deliver high quality customer service to both internal and external customers. Facilitate continuous replenishment of inventory as required by each customer.

Claims - Process claims in system. Provide commercial support and issue resolution. Act as liaison between internal parties to provide thorough customer feedback.

Contract – Monitor contracted volume compliance and share with sales.

Customer Analytics – Perform advanced customer analytics i.e.; cost to serve, profitability, value stream mapping, customer value management, etc.

Trial – Manage facilitation of trial requests with internal and external parties and execute.

Logistics – Influence Logistics team on customer program development, implementation and management.

Negotiation – Negotiate Contracts, Vendor Agreements, and resolution of issues.

The Account Manager will be directly responsible for managing the order to payment process. They will assist in key sales support activities and lead initiative management for select part types and markets. This role will collaborate with the customer, merchandising managers and supply chain to ensure we are meeting our commitments and customers have an excellent experience.

Job Requirements

  • 5+ years of industry experience; Bachelor’s Degree in related field preferred
  • Excellent communication and interpersonal skills including cross cultural
  • Language Skills – English verbal and written required
  • Exhibits strong customer focus and relationship skills
  • Strong analytical and problem solving skills
  • Category Management and Business Insights are critical
  • Expert understanding of Product, Application and Feature and Benefits
  • Proficiency in order management processing, Subject Matter Expert in data and catalog information delivery.
  • Proficiency in Microsoft Office, CRM and Financial Analysis
  • Strong technical skills in SMP and competitor product offerings
  • Proven ability to work successfully in a team environment.
  • Ability to work in a global environment with multinational team and customers.
  • Self- starter with the ability to work under pressure, handling multiple tasks in a fast-paced environment.


  • Dealing with Ambiguity
  • Perseverance
  • Interpersonal savvy
  • Self-developed
  • Drive for results
  • Timely Decision Making
  • Negotiating
  • Organizing
  • Problem Solving
  • Business Acumen
  • Customer Focus


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