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Customer Service Supervisor in Disputanta, VA at Standard Motor Products

Date Posted: 1/17/2023

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    1/17/2023

Job Description

Established in 1919 and traded on the NYSE, Standard Motor Products, Inc., (SMP) is a leading independent manufacturer, distributor, and marketer of replacement parts for motor vehicles in the automotive aftermarket industry, with a complementary focus on heavy duty, industrial equipment and original equipment markets.

We are organized into two operating segments. Each segment focuses on providing our customers with full-line coverage of its products, and a full suite of complementary services that are tailored to our customers’ business needs and driving end-user demand for our products. Our Engine Management Segment manufactures and distributes a full line of critical components for the ignition, electrical, emissions, fuel and safety-related systems of motor vehicles. Our Temperature Control Segment manufactures and distributes a full line of critical components for the temperature control (air conditioning and heating) systems, engine cooling systems, power window accessories and windshield washer systems of motor vehicles.

We sell our products primarily to automotive aftermarket retailers, program distribution groups, warehouse distributors, original equipment manufacturers and original equipment service part operations in the United States, Canada, Europe, Asia, Mexico and other Latin American countries.

We employ approximately 4,300 people in North America, Europe and Asia.

Overall Scope

 

The Customer Service Supervisor leads the Distribution Center customer service team through the daily duties of the respective area of operation. They resolve issues and motivate employees to deliver exemplary quality service in a timely manner.

Minimum Requirements

  • Minimum Associate Degree and/or 5 years experience in related field.
  • Demonstrated experience with leadership, setting goals with follow-up, disciplinary issues, and policy enforcement.
  • Proficient with MS Office Suite.
  • Excellent organizational and communication skills.
  • Ability to work with limited supervision in a professional manner.
Responsibilities and Duties

  • Accountable to the Customer Service Manager for department performance in quality, delivery, and policy administration.
  • Support planning of and management of departmental goals and metrics.
  • Identify and help resolve departmental issues, including implementing process improvement.
  • Provide leadership for the associates in department.
  • Provide direct customer support for complicated, sensitive, or critical issues.
  • Partner with Operations to resolve issues and ensure customer satisfaction.
  • Ensure that associates within department have the necessary resources and training to accomplish department goals.
  • Conduct coaching sessions, including performance evaluations, to improve associate performance.
  • Recognize department and individual accomplishments.
  • Lead associates through conflict resolution processes and mediate conflicts as needed. Resolve grievances and escalate higher-level disciplinary situations as appropriate. Document disciplinary issues.
  • Approve Leave/Vacation per Company policy.
  • Responsible for timely and accurate timekeeping data for department.
  • Maintain adequate people/skills mix to run department in partnership with manager.
  • Enforce all safety rules and company policies.
  • Other duties as required and assigned.

Ergonomic Focus and Additional Qualifications

  • Other physical demands: standing, walking, sitting; occasional bending/stooping

Standard Motor Products is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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