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Customer Service Representative in Fort Lauderdale, FL at Standard Motor Products

Date Posted: 10/1/2022

Job Snapshot

Job Description

The Customer Service Representative is responsible for delivering excellent customer support in a timely manner.

*Please note: This position is onsite.*

 

Essential Duties & Responsibilities

(other duties may be assigned)

  • Deliver excellent customer support and assistance in conformance with policy.
  • Respond to customer requests and questions regarding service, products and account information on a timely basis.
  • Enter customer sales orders, send confirmation to customer and follow order through to shipment.
  • Ensure accuracy and consistency of information provided to clients with regard to technical and sales issues.
  • Troubleshoots and resolves non-routine customer complaints; orders and delivery dates
  • Provide necessary follow up and initiate correspondence to customers.
  • Access, update and maintain customer computer database for individual accounts
  • Issue credits within company allowable limits.
  • Communicate with sales, marketing, operations, accounting and warehouse personnel as needed for the purpose of improving the service given to our customers.
  • Provide feedback to management regarding clients that may help us improve sales and service.
  • Strong attention to detail as well as punctuality is required. Team Player.
  • Professional manner in dealing with others coupled with a strong "hands-on” work ethic

 

Supervisory Responsibilities

  • None

Job Requirements

Requirements/Experience

  • High School/GED
  • Good verbal, written and phone communication
  • Required Computer Skills: Microsoft Outlook, Excel, Word
  • Desired Computer Skills: JD Edwards or similar ERP Software
  • Preferred Bi-lingual in Spanish (written and verbal) due to nature of position

 

Physical Demands

  • None

 

Work Environment

  • Normal Office environment. The working environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.   Work is generally performed within an office environment, with standard office equipment available.

 

Forecast Orientation & Fundamental Training Curriculum

  • FTC Orientation
  • FTC Safety Training
  • Customer Service Training

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